this letter was published in today's today:
Same insurance claims, different outcomes
Letter from Wee Sin Lin
05:56 AM Feb 23, 2011
I AGREE with Mr Wilson Lee, "Not all travel insurance is equal" (Feb 21). I bought travel insurance for my son, who was going to Spain, from QBE Insurance Group in September last year.
Due to a nationwide general strike in Spain, his flight and accommodation were disrupted. His claim was rejected.
But his travel companion, who bought his travel insurance online from NTUC Income, was compensated.
Why is it that identical claims have different outcomes?
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