Saturday, May 12, 2012

'Sorry, we should have accepted application: Income'

perhaps not surprisingly, the head honcho of ntuc-income, mr tan suee chieh has responded to ms lim siew kim's letter (published yesterday) in today's st forum with the headline; "sorry, we should have accepted application." in admitting that it was a mistake, mr tan expressed his apologies and regretted that it happened (the rejection of the application of ms lim siew kim for a hospitisation policy for her baby daughter) and added that based their investigation, ntuc-income would have accepted their application as it has always been for such children. furthermore, mr tan disclosed there has not been any change in the co-operative's underwriting policy which is to protect the interests of existing policyholders and not to maximise profit. mr tan reiterated the philosophy that ntuc-income puts people before profit and one example quoted is ntuc-income's support for the NKF Kidney Live Donor Support Programme, where the co-operative insurer and the National Kidney Foundation have teamed up to provide life and critical illness insurance to kidney donors who pass a means test. and since 2009, ntuc-income is the only insurer in Singapore to provide a group living policy to ensure that kidney donors have insurance coverage in case they fall sick due to the organ donation. mr tan ended his letter by telling everyone that ntuc-income is not a perfect organisation and mistakes do happen but on a positive note, emphasised that they will learn from it. my comments: it is indeed heartwarming to know that mr tan himself has issued an apology for the company's 'mistake' and like any other organisation, no one should deny that mistakes can and will happen and the organisation can learn from it and be better from the experience. i have many positive experiences with ntuc-income, not only as a financial adviser rep but also as a customer and i have no reason not to be happy with my relationship with the only co-operative insurer in Singapore.

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